The Beginner's Guide to the 7 Steps of the Sales Process by SalesForce #445

Ep. 44533 min2019-01-11

The seven steps of the Salesforce sales process, from building trust with prospects to closing and retaining customers, map directly onto inbound content and keyword strategy for SEO-driven lead generation.

Cover art for The Beginner's Guide to the 7 Steps of the Sales Process by SalesForce #445
Key takeaways
84% of people have gone through or people have gone through 84% of the sales process before they pick up the phone and call you.

About this episode

The Beginner's Guide to the 7 Steps of the Sales ProcessIn this very special Christmas episode, Matt and Chris discuss the article, "A Beginner's Guide to the 7 Steps of the Sales Process" by SalesForce.

Questions this episode answers

Why does long-form content perform better for conversions?

Long-form content lets you address skimmers ready to buy at the top, then systematically answer every objection further down the page, mimicking a direct-mail sales letter. The goal is to answer every objection one after another until the reader is fully satisfied.

What is BANT and why does it matter before writing a proposal?

BANT stands for budget, authority, needs, and timeline. The hosts explain that confirming all four elements before structuring a deal ensures you are not building a proposal for a prospect who lacks the decision-making power or resources to move forward.

In their words

78% of business buyers seek salespeople who act as trusted advisors.

Host

Objections are not punishments. They're information.

Guest

it costs 25% to keep an existing client than it does to acquire a new one.

Guest
Terms defined in this episode
BANT
An acronym for budget, authority, needs, and timeline, used to confirm a prospect is qualified before structuring a deal or proposal.
Inbound marketing
A strategy where content attracts prospects to you rather than outbound outreach; the episode describes a Salesforce article that gives away an e-book as an example of inbound marketing 101.
Configure price quote (CPQ) software
A tool that helps sales teams build accurate proposals; the episode notes CPQ software is projected to grow 26% over the next two years.
Trusted advisor
A salesperson or marketer who prioritizes understanding a prospect's pain points and goals over pushing a sale, cited as the approach 78% of business buyers actively seek.

Full transcript is being added.

This episode answers

Matthew Bertram, host of The Best SEO Podcast
Matthew Bertram
AI keynote speaker · Owner & CEO, EWR Digital · President, ModalPoint

Matthew Bertram is an AI keynote speaker, creator of DIG™ (Digital Information Governance), and owner and CEO of EWR Digital. He helps energy and industrial leaders win visibility in AI search (GEO and AEO), is President of ModalPoint and CMO of the Oil & Gas Global Network, hosts The Best SEO Podcast, and has authored eight books including LLM Visibility. More about Matthew Bertram.

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